Policy
Cancellation & deposit policy
Free rescheduling with 48 hours' notice. Cancellations inside 48 hours forfeit the deposit.
Deposits
Every appointment is secured with a non-refundable deposit of £10 to £25 depending on the length of the service. The deposit comes off your final balance on the day.
Rescheduling
You can move your appointment free of charge with at least 48 hours' notice, and your deposit moves with you. One free reschedule per booking.
Cancellations
Cancellations made inside 48 hours forfeit the deposit, because the chair usually cannot be refilled at short notice.
Lateness
There is a 20 minute grace period. Arriving later than that may mean a shortened service or a rebooking, as only one stylist works in the salon.
No-shows
Missed appointments without notice forfeit the deposit, and 50% of the service price is payable before a new booking is accepted.
Preparation
Arriving with hair that has not been prepared as described on the service page may shorten your appointment or add a preparation charge.